Vedantra – Refund, Return & Exchange Policy

At Vedantra, every product is crafted with care using a premium marble dust and resin mix. Since our products are artisanal, decorative, and handcrafted, slight variations in finish, texture, weight, and color may naturally occur.

This policy is designed to ensure fair customer support while protecting the authenticity and handcrafted nature of our products.

1. Eligibility for Return, Refund or Exchange

A return, refund, or exchange will be accepted only in the following cases:

• A wrong product has been delivered.
• The product arrives broken or damaged.
• The product received is materially different from the images or description shown on our website.
• The product does not meet our quality standards or has a manufacturing defect.
• The parcel is lost in transit.
• Any part/accessory is missing from the package.

For issues with delivered products, customers must contact us within 24 hours of delivery. If your parcel has not arrived and you suspect it is lost in transit, contact us with your Order ID so we can verify the shipment with the courier.

2. Mandatory Unboxing Video

For delivered products with damage, breakage, missing contents, or a wrong item, a complete unboxing video is mandatory.

The video must clearly show:

• The sealed package from all sides.
• The shipping label.
• The complete opening of the package.
• The product condition immediately after opening.
• Any damage, missing item, or wrong product received.

Claims for delivered products without a proper unboxing video may not be accepted. An unboxing video, product photos, and a return are not required for parcels confirmed lost in transit.

3. Non-Returnable and Non-Refundable Cases

We do not accept returns, refunds, or exchanges for the following reasons:

• Change of mind after purchase.
• Customer no longer needs the product.
• Weight or size expectations.
• Minor color variation due to lighting, photography, screen display, or handmade finishing.
• Slight size difference due to handcrafted production.
• Minor texture, polish, or finish variations.
• Material misunderstanding where the product is already mentioned as marble dust/resin.
• Incorrect assumption that the product is brass, metal, stone, or any other material.
• Product damaged after delivery due to mishandling, dropping, improper cleaning, heat exposure, or wrong installation.
• Products returned without original packaging or damaged due to poor repacking.

4. Material Clarification

All Vedantra products clearly mention their material as marble dust and resin mix, unless specifically stated otherwise on the product page.

Our products are not brass, not metal, and not pure stone, unless clearly mentioned in the product description.

Incorrect assumptions about brass, metal, weight, or material do not qualify for return, refund, or exchange.

5. Quality Issues, Transit Damage & Lost Parcels

If a product does not meet our quality standards, arrives broken, chipped, or damaged in transit, or is confirmed lost in transit, we will provide a replacement free of cost after verification. Any required return pickup and delivery of the replacement will be at no additional cost to the customer.

For quality issues or damage to a delivered product, please contact us within 24 hours of delivery with your Order ID, a description of the issue, clear photos of the product and packaging, and a complete unboxing video where required under Section 2.

For a parcel suspected to be lost in transit, contact us with your Order ID. We will verify its status with the courier. No unboxing video, product photos, or return is required for a parcel confirmed lost in transit.

If you decline the free replacement and choose a refund instead, we will refund the full amount paid for the affected product(s), after deducting the applicable courier charges.

6. Wrong or Missing Product

If you receive a wrong product, wrong design, wrong size variant, or missing part/accessory, please contact us within 24 hours of delivery.

After verification, we will arrange a free replacement or resolve the issue at no additional cost.

No return shipping charge will apply in approved wrong or missing item cases.

7. Courier Charges & Refund Deductions

Replacements for approved quality issues, transit damage, or parcels confirmed lost in transit are free of cost, including any required return pickup and replacement delivery.

If the customer declines the replacement in these cases and requests a refund, the full amount paid for the affected product(s) will be refunded after deducting applicable courier charges. We will communicate the courier-charge deduction and the resulting refund amount before processing the refund.

For approved returns that are not due to damaged delivery, wrong item, or missing item, a flat return shipping fee may be deducted from the refund.

The return shipping fee may range from:

₹149 to ₹249, depending on product size, weight, and pickup location.

Customers must pack the product securely for return pickup.

8. Packaging Requirement for Returns

For any approved return, the product must be returned with proper packaging.

Please keep:

• Original box
• Thermocol
• Bubble wrap
• Inner packaging
• Outer carton
• Any accessories or free items received with the order

The product must be packed safely before pickup. If the product is damaged during return transit due to poor or careless repacking, the customer may be held responsible, and refund or exchange may be rejected.

9. Refund Process

If you decline a free replacement for an approved quality issue, transit damage, or a parcel confirmed lost in transit, your refund will be the full amount paid for the affected product(s), less applicable courier charges.

Where a return is required, refunds are processed after the returned product is received and checked to verify the reported issue. For parcels confirmed lost in transit, no return or product quality check is required; the refund is processed after verification with the courier.

Refund method:

• Prepaid Orders: Refund will be processed to the original payment method, bank account, or UPI within 5–7 working days after approval.
• COD Orders: Refund will be processed through bank transfer or UPI after verification and collection of customer payment details.

Refund timelines may vary depending on banks, payment gateways, and holidays.

10. Exchange Policy

Exchange is available only in the following cases:

• Wrong item shipped.
• Wrong size variant delivered, if applicable.
• Wrong design delivered.
• Product materially different from the order.
• Damaged, defective, or substandard-quality product received.
• Parcel confirmed lost in transit (a free replacement will be sent; no return is required).

Exchange is not available for:

• Preference change.
• Change of mind.
• Weight or size expectation mismatch.
• Minor handmade variation.
• Material misunderstanding.
• Realising later that the product is not brass or metal.

11. Order Cancellation

Orders can be cancelled within 2 hours of placing the order, provided the order has not already been processed or dispatched.

Once the order is dispatched, cancellation is not possible.

For COD orders, refusal to accept delivery or repeated non-acceptance may be treated as misuse of the COD facility. Vedantra reserves the right to restrict COD availability for such customers in the future.

12. Quality Check

All returned products go through a quality check after reaching our warehouse.

Refund or exchange may be rejected if:

• Product is used.
• Product is damaged after delivery.
• Product is returned incomplete.
• Product is returned without original packaging.
• Product is altered, cleaned harshly, broken, scratched, or mishandled.
• Product does not match the original item shipped.

13. How to Raise a Return, Refund or Exchange Request

To raise a request, contact us within the required timeline with complete details.

Email:  Vedantra2026@gmail.com
WhatsApp: +91-9310385687

Please include:

• Order ID
• Registered mobile number
• Product name
• Issue description
• Clear photos
• Complete unboxing video

For parcels suspected to be lost in transit, provide your Order ID and available tracking details. Product photos and an unboxing video are not required for a parcel that was not delivered.

Our support team will review your request and respond with the next steps.

14. Important Note

Vedantra reserves the right to approve or reject return, refund, and exchange requests based on the condition of the product, proof submitted, delivery records, and quality check result.

This policy is created to protect genuine customers while preventing misuse of returns for handcrafted spiritual decor products.